Remote monitoring software can also be installed on devices to allow for real time management of MFP’s, printers, and computers. Reports and alerts are automatically sent to Amaranth resources.
For printers, technicians are provided with advanced knowledge of the machine’s status. This ensures that technicians are well informed prior to visits allowing better preparation for first-time fixes and optimum product performance, this includes:
- Parts lifetime status
- Consumable and supply status
- PM counters
- Machine error history
- Firmware version history
- Recommended actions based on status
For servers and computers see IT Services & Remote Monitoring (ArteMIS Command) for full details on remote monitoring management
Amaranth also offers annual maintenance contracts for all devices contact.