Solutions Architect

Reports To: Manager Service Operations

Purpose of the job: Responsible for the design, implementation and ongoing support of internal and external customer business applications to ensure that these are functioning in line with requirements and expectations; help bridge the gap between business problems and technology solutions.

Key Accountabilities:

  • Deliver service excellence daily in keeping with Amaranth Business Solutions Limited’s Customer Service Philosophy
  • Supports the implementation of Companys’ solutions within the internal environment to demonstrate proof of concept for customers.
  • Maintain an updated demo environment for company solutions and install and test latest upgrades, functions, patches and updates.
  • Provide Escalated support for internal company business solutions, this includes current ERP Laserfiche and other software used within Amaranth
  • Acts as Project Coordinator for small/medium customer deployments
  • Conducts diagnostic and analysis sessions with customers to determine requirements
  • Understand client’s needs and recommend solutions that provide optimized results based on short and long term objectives
  • Develop functional specifications and system design for customer engagements.
  • Develop and test applications to ensure that customer requirements are met.
  • Develop and maintain customer documentation, including functional requirements, fit/gap analysis, flow charts and report design documentation
  • Install applications and configure environment for use in development, testing and production
  • Conduct ongoing user training and create and develop training documents and processes
  • Develop and maintain a knowledge base of material (videos, documents, test environment etc) to ensure that users have access to on demand training
  • Supports the Professional and Managed Services Team as required on pre and post implementation activities
  • Maintains personal technical/software certifications as guided by job requirements and industry standards, participates in professional societies and attends classroom / online training as required
  • Through self-study and company-sponsored training, develops soft skills and maintains and enhances industry and technical knowledge
  • Prepares regular and adhoc reports as required
  • Any other related duties which may be assigned.

Other Duties and Responsibilities:

  • Ensures compliance with Group’s Business Continuity Programme (BCP) and adheres to Company policies and practices.
  • Assists in annual and periodic Company stock counts.
  • Participates in regular Department and Company Meetings, and represents IT at meetings when required or as a member of various Committees.
  • Works with the HSSE team to ensure compliance with HSSE standards and practices and applicable legislation

Supervisory Responsibilities:

  • N/A

Knowledge, Skills, Abilities & Experience:

  • First degree in Computer Science, Business Computing, Information Systems or any other related discipline
  • A minimum of five (5) CXC / O’Level passes including Mathematics and English (I & II)
  • Experience and certification in project management
  • Microsoft Certified Solution Associate (MCSA) will be an asset
  • Certification in ITIL (Foundation) will be an asset
  • Networking experience that includes WAN/LAN, TCPIP and network administration
  • Proven experience in project design and implementation
  • Computer Literate / proficient in Microsoft Office suite
  • A minimum of three (3) years of experience in a similar position
  • Proven track record for maintaining IT structural integrity
  • Customer focused and operates in the spirit of service
  • Strong analytical, troubleshooting and problem solving skills
  • Strong communication (verbal and written) and interpersonal skills
  • Strong training and presentation skills
  • Strong planning, organising and time management skills
  • Ability and willingness to learn and apply new technologies quickly and is innovative
  • Ability to work with minimal supervision and exercise commensurate levels of initiative and judgement
  • Ability to meet deadlines and results-oriented
  • Ability to influence and drive change, particularly in the adoption of new technologies
  • Ability to excel under pressure, acts decisively and with a sense of urgency

FISCAL RESPONSIBILITY

(Budgeting responsibilities, approval privileges on purchase orders, cheque requests, and other financial transactions.)

  • Cheque requests for suppliers

EXTENT OF PUBLIC CONTACT

(Within and outside the company)

  • All employees
  • Vendors / Suppliers
  • Internal and External Customers
  • Internal and External Auditors

PHYSICAL DEMANDS

(Walking, lifting, equipment operation, etc.)

  • Driving / Walking
  • Sitting
  • Bending
  • Climbing e.g. ladders
  • Working in a secured space
  • Extensive use of computers / tablets / tools
  • Use of MFPs
  • Checking cabling
  • Lifting and moving of equipment

WORKING CONDITIONS AND ENVIRONMENT

(i.e. necessary travel, unusual work hours, unusual environmental conditions, etc.)

  • May work extended or unusual hours
  • Driving to external meetings and other office locations when required
  • Multi-tasking
  • Local travel for training and work

Personal Profile:

  • Focused on internal and external Customer Service 
  • Ability to motivate others and live the values of Amaranth
  • Takes responsibility for assignments, pro-active and willing to go beyond the call of duty
  • Must have high moral and ethical standards and values
  • Persistent in the face of challenges, dependable, reliable and problem solver
  • Needs to be focused, self-motivated, results-oriented and display enthusiasm for the job
  • Must be ambitious, able to command respect and commitment from customers, suppliers and colleagues to achieve objectives
  • Must be a team player to contribute meaningfully to achieve team objectives
  • Shows initiative in providing feedback and follow-thorough on action items
  • Conducts business activities with professionalism and integrity and avoid conflicts of interest
  • Strive to ensure good corporate governance and good business ethics in the execution of  job performance
  • Subscribes to a culture of continuous learning and development, and continuous improvement
  • Professional in outlook and behaviour 
  • Confidential
Job Summary

Location

Port Of Spain. Trinidad and Tobago

Job Type

Full Time

Salary

$???

Qualification

See job details

Experience

Minimum 3 years

Expiry

29/12/2021

Contact

careers.tt@amaranthbsl.com

If you would like to apply for this position, please send an email to:

careers.tt@amaranthbsl.com
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