Customer support is as easy as ever
Freshchat is an enterprise-level customer service solution that helps you take your business to the next level with a blend of bot and human assistance across familiar channels.
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Trusted by businesses you know and love
As customer expectations change, your business needs to adapt.
Freshchat powers businesses with AI-powered messaging and bots that help you deliver on today’s customers’ high demands for time-valuing conversations, delivering answers easily, and quick customer service.
Chatbot
Go beyond FAQs
Improve customer satisfaction with AI-powered chatbots to handle all your customer queries and ensure resolution no matter what channel they’re on.
Messaging channels
More ways to support customers
Provide more personal customer support with modern messaging tools like WhatsApp, Apple Business Chat, Facebook, LINE, and even website and mobile app messaging.
Proactive customer service
Be one step ahead
Make your customers’ lives a little easier by anticipating when they might need help and sending them an offer to chat.
Connect with the tools you love
Freshchat allows you to integrate with your favourite tools to get all the context in one place.
Ready to use or build your own with Neo the Enterprise platform
Neo is an enterprise platform that offers a rich API for custom integration, automated workflows and smart analytics. Neo expands your business needs with flexible solutions including ecosystem partner apps and hundreds of other apps available in the marketplace.
Powering millions of conversations for businesses of all sizes
“With Freshchat, Discover has made 'customer service in your pocket' work. We're there for our customers when they need us, and we've got their history and context to service them on their time.”
“Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshchat helps do just that.”
Freshchat helps us meet and engage our customers where they are, on the channels they are on.”
“Freshchat as a platform was sophisticated to handle high volume and support our load. Dunzo resolves 48% of queries with Freshchat's chatbots helping us save 30% costs.”
“We’re using Freshchat to solve our customers’ needs with precision, and in real-time. It has ensured our customers receive prompt personalized experiences and has also brought in operational efficiencies that make assisted buying extremely scalable.”
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Connect with an Expert Consultant today!
Are you ready to take your business to the next level? Get in touch today by simply giving us a call on (868) 625-3486 / 0833. You’ll be speaking to one of our specialist technicians from our small, friendly and local team. Based in the Caribbean, you can be assured we will give you the right service for you, allowing your business to grow.
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Transform your customer service today with bots and messaging
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