Recoveries Officer

Department: Finance

Purpose of the job: To deliver excellent customer service as part of a team that is highly engaged and ability to effectively manage and work directly with stakeholders to improve the Credit/Collections Services of the Company.

Key Accountabilities:

  • Deliver service excellence daily in keeping with Amaranth Business Solutions Limited’s Customer Service Philosophy.
  • Achieving and maintaining stipulated A/R days.
  • Monthly Reduction of over 60 days for customers’ accounts.
  • Submission of Daily/Weekly/Monthly Reports as required and within the designated time frame, in order to meet Targets for BSC/Incentive/Bad Debt/Trending/Receivables Weekly Projections/Monthly Forecast/ COA Reports etc.
  • Ensuring compliance with credit policies and procedures.
  • Administer credit policy to customers who are over credit terms and Limits.
  • Enforcing the “Credit Policy” to delinquent customer in collaboration with the Sales Representatives by issuing Hold/Lock/Pick up letters prior to action, after ensuring the accounts are clean of issues.
  • Approve the release of customer’s account on hold/lock for billing when the account is up to date.
  • Manage reconciliation, transactions and balances to maintain accurate accounts
  • Developing & maintaining good working relationships with the customers assigned, designated Sales Representatives, Senior Management and co-workers.
  • Identify problem accounts and provide regular updates of receivables to Credit Supervisor/ Sales Manager
  • Negotiate payment programs with delinquent customers in collaboration with Sales Representative and Credit Supervisor.
  • Identify accounts requiring collection agency or legal action to Credit Supervisor.
  • Daily calls or emails to customer based on KPI’s (e.g. number of calls/emails per day).
  • As required, weekly visits to customer to collect/deliver requested cheques and invoices and by extension maintaining a good working relationship with the customer based on KPI’s.
  • Provide customers with requested information e.g. statement, certified copies of invoices and assist with queries on account. Visits to customer to collect/deliver requested cheques and invoices and by extension maintaining a good working relationship with the customer.
  • Provide support to Financial, Rental and Sales Teams internally by ensuring accurate remittance information is available when postings are being entered into the system.
  • Ensure customers files are kept and maintained in an orderly manner that is easily accessible.
  • Open New Accounts within stipulated KPI’s.
  • Updating Customer’s Accounts when necessary and relevant. E.g. emails/addresses/contacts.
  • Performs any other duties that may be assigned.

Other Duties and Responsibilities:

  • Ensuring compliance with health safety and environment standards, practices and applicable    legislation.
  • Attendance at departmental meetings and other company /committee meetings.
  • Assisting Internal and External Auditors with requested information.
  • Assists with annual and periodic stock counts

Supervisory Responsibilities:

  • N/A

Knowledge, Skills, Abilities & Experience:

  • Understands purpose of legal documentation and terms and conditions of the sales and installations contracts of company’s products.
  • Knowledge of financial statements and cash flow analysis, industry/market credit research.
  • 5 CXC 0’Levels, and certification in Credit Collection or related field and five plus years related experience
  • Strong communication, interpersonal, written and leadership skills.
  • Must have excellent negotiation and problem-solving skills.
  • Must have experience in a Collection environment.
  • Detailed knowledge of required documentation and a thorough knowledge of Lien Laws that govern the transactional relationship between the Customer and the Company.
  • Knowledge of contract payments in a % completion environment is essential.
  • Proficient in Microsoft Office suite (Excel and Word).
  • Knowledge and Appreciation of the ERP software and or any other accounting software will be an asset.
  • Excellent planning, co-ordinating, organising and time management skills.
  • Ability and willingness to learn and apply new technologies quickly.
  • Ability to work with minimal supervision and exercise commensurate levels of initiative and judgement.
  • Ability to meet deadlines.
  • Shows initiative and innovation.
  • Ability to excel under pressure.

Fiscal Responsibility:

(Budgeting responsibilities, approval privileges on purchase orders, cheque requests, and other financial transactions.)

  • Assists in annual budgeting and year-end auditing exercises
  • Manages the Company’s collections (AR days) to budgeted days.
  • Unapplied Receipts Applications.

Extent of Public Contact:

(Within and outside the company) 

  • Employees in Sales and Service Teams
  • Suppliers, Internal and External Auditors
  • Internal Inventory & Logistics Team
  • Internal Inventory & Logistics Team
  • Extensive Interaction within the Unit, other Business Units and customers
  • Must be Vaccinated for COVID 19

Physical Demands:

(Walking, lifting, equipment operation, etc.) 

  • Sitting
  • Bending
  • Use of copiers & printers
  • Extensive use of computers
  • Walking
  • Lifting / Filing
  • Position is Essential Worker defined

Working Conditions and Environment:

(i.e. necessary travel, unusual work hours, unusual environmental conditions, etc)

  • May work extended or unusual hours
  • Multi-tasking  
  • Local travel for training and work
  • Long hours working at computer
  • Ability to work remotely with relevant resources

Personal Profile:

  • Focused on internal and external Customer Service
  • Ability to motivate others and live the values of Amaranth
  • Takes responsibility for assignments, pro-active and willing to go beyond the call of duty
  • Must have high moral and ethical standards and values
  • Persistent in the face of challenges, dependable, reliable and problem solver
  • Needs to be focused, self-motivated, results-oriented and display enthusiasm for the job
  • Must be ambitious, able to command respect and commitment from customers, suppliers and colleagues to achieve objectives
  • Must be a team player to contribute meaningfully to achieve team objectives
  • Shows initiative in providing feedback and follow-thorough on action items
  • Conducts business activities with professionalism and integrity and avoid conflicts of interest
  • Strive to ensure good corporate governance and good business ethics in the execution of job performance
  • Subscribes to a culture of continuous learning and development, and continuous improvement
  • Professional in outlook and behaviour
  • Confidential.
Job Summary

Location

Aranguez. Trinidad and Tobago

Job Type

Full Time

Salary

$???

Qualification

See job details

Experience

See Knowledge, Skills, Abilities & Experience

Expiry

N/A

Contact

careers.tt@amaranthbsl.com

If you would like to apply for this position, please send an email to:

careers.tt@amaranthbsl.com
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