Solutions Architect
Reports To: Manager Service Operations
Purpose of the job: Responsible for the design, implementation and ongoing support of internal and external customer business applications to ensure that these are functioning in line with requirements and expectations; help bridge the gap between business problems and technology solutions.
Key Accountabilities:
- Deliver service excellence daily in keeping with Amaranth Business Solutions Limited’s Customer Service Philosophy
- Supports the implementation of Companys’ solutions within the internal environment to demonstrate proof of concept for customers.
- Maintain an updated demo environment for company solutions and install and test latest upgrades, functions, patches and updates.
- Provide Escalated support for internal company business solutions, this includes current ERP Laserfiche and other software used within Amaranth
- Acts as Project Coordinator for small/medium customer deployments
- Conducts diagnostic and analysis sessions with customers to determine requirements
- Understand client’s needs and recommend solutions that provide optimized results based on short and long term objectives
- Develop functional specifications and system design for customer engagements.
- Develop and test applications to ensure that customer requirements are met.
- Develop and maintain customer documentation, including functional requirements, fit/gap analysis, flow charts and report design documentation
- Install applications and configure environment for use in development, testing and production
- Conduct ongoing user training and create and develop training documents and processes
- Develop and maintain a knowledge base of material (videos, documents, test environment etc) to ensure that users have access to on demand training
- Supports the Professional and Managed Services Team as required on pre and post implementation activities
- Maintains personal technical/software certifications as guided by job requirements and industry standards, participates in professional societies and attends classroom / online training as required
- Through self-study and company-sponsored training, develops soft skills and maintains and enhances industry and technical knowledge
- Prepares regular and adhoc reports as required
- Any other related duties which may be assigned.
Other Duties and Responsibilities:
- Ensures compliance with Group’s Business Continuity Programme (BCP) and adheres to Company policies and practices.
- Assists in annual and periodic Company stock counts.
- Participates in regular Department and Company Meetings, and represents IT at meetings when required or as a member of various Committees.
- Works with the HSSE team to ensure compliance with HSSE standards and practices and applicable legislation
Supervisory Responsibilities:
- N/A
Knowledge, Skills, Abilities & Experience:
- First degree in Computer Science, Business Computing, Information Systems or any other related discipline
- A minimum of five (5) CXC / O’Level passes including Mathematics and English (I & II)
- Experience and certification in project management
- Microsoft Certified Solution Associate (MCSA) will be an asset
- Certification in ITIL (Foundation) will be an asset
- Networking experience that includes WAN/LAN, TCPIP and network administration
- Proven experience in project design and implementation
- Computer Literate / proficient in Microsoft Office suite
- A minimum of three (3) years of experience in a similar position
- Proven track record for maintaining IT structural integrity
- Customer focused and operates in the spirit of service
- Strong analytical, troubleshooting and problem solving skills
- Strong communication (verbal and written) and interpersonal skills
- Strong training and presentation skills
- Strong planning, organising and time management skills
- Ability and willingness to learn and apply new technologies quickly and is innovative
- Ability to work with minimal supervision and exercise commensurate levels of initiative and judgement
- Ability to meet deadlines and results-oriented
- Ability to influence and drive change, particularly in the adoption of new technologies
- Ability to excel under pressure, acts decisively and with a sense of urgency
FISCAL RESPONSIBILITY
(Budgeting responsibilities, approval privileges on purchase orders, cheque requests, and other financial transactions.)
- Cheque requests for suppliers
EXTENT OF PUBLIC CONTACT
(Within and outside the company)
- All employees
- Vendors / Suppliers
- Internal and External Customers
- Internal and External Auditors
PHYSICAL DEMANDS
(Walking, lifting, equipment operation, etc.)
- Driving / Walking
- Sitting
- Bending
- Climbing e.g. ladders
- Working in a secured space
- Extensive use of computers / tablets / tools
- Use of MFPs
- Checking cabling
- Lifting and moving of equipment
WORKING CONDITIONS AND ENVIRONMENT
(i.e. necessary travel, unusual work hours, unusual environmental conditions, etc.)
- May work extended or unusual hours
- Driving to external meetings and other office locations when required
- Multi-tasking
- Local travel for training and work
Personal Profile:
- Focused on internal and external Customer Service
- Ability to motivate others and live the values of Amaranth
- Takes responsibility for assignments, pro-active and willing to go beyond the call of duty
- Must have high moral and ethical standards and values
- Persistent in the face of challenges, dependable, reliable and problem solver
- Needs to be focused, self-motivated, results-oriented and display enthusiasm for the job
- Must be ambitious, able to command respect and commitment from customers, suppliers and colleagues to achieve objectives
- Must be a team player to contribute meaningfully to achieve team objectives
- Shows initiative in providing feedback and follow-thorough on action items
- Conducts business activities with professionalism and integrity and avoid conflicts of interest
- Strive to ensure good corporate governance and good business ethics in the execution of job performance
- Subscribes to a culture of continuous learning and development, and continuous improvement
- Professional in outlook and behaviour
- Confidential
Job Summary
Location
Port Of Spain. Trinidad and Tobago
Job Type
Full Time
Salary
$???
Qualification
See job details
Experience
Minimum 3 years
Expiry
29/12/2021
Contact
careers.tt@amaranthbsl.com
If you would like to apply for this position, please send an email to:
